FAQs

StatLab’s policy is to ship orders received by 2:00pm CST on the day received. This has the effect of moving your storage to our warehouse. The warehouse is located in a suburb of Dallas with excellent transportation access so that your order will be received in the shortest possible time. Orders are shipped FOB McKinney, TX. via common carrier the most economical way. Special shipping arrangements can be made upon request. In some cases a hazardous material charge will apply. This charge is billed and applied to invoice as part of total freight cost. Shipping, delivery and transit times are based on standard UPS/Fedex transit maps.

We will assist you with emergency or next day air orders when possible however, StatLab no longer ships hazardous materials by air.

There is no minimum order.

To place an order or make an inquiry call customer service at 800-442-3573 or 972-436-1010 and press 2. Orders can be faxed to 972-436-1369. Be sure to include a catalog number, brief description of the product, desired quantity, purchase order number, your phone number and name. Additionally, orders can be placed by contacting Customer Service.

Prior authorization is necessary to return goods. Contact customer service with the date of purchase and P.O. number. We will issue a return goods authorization number so you can be properly credited for the return. A restocking fee may apply in certain situations.